Privacy Policy

Policy Statement

The Grievance Redressal procedure at Ramesh Tours and Travels Pvt Ltd aims to reinforce the organization's commitment towards providing fair and equitable work opportunities to all employees. The objective of the grievance resolution process is to provide employees with an easily accessible mechanism for settlement of their individual grievances. This policy applies to all staff of Ramesh Tours and Travels Pvt Ltd and those of Partner organizations who are in a relationship with Ramesh Tours and Travels Pvt Ltd.

For the purpose of the policy, Grievances "means individual grievance and includes all matters but excludes the following:

• Annual performance appraisal
• Grievance pertaining to, or arising out of, disciplinary action or appeal against such actions.
• Grievance arising out of termination/dismissal

Grievance Redressal Procedure

The following process should be followed for expressing and seeking Redressal to a grievance;

• Employees may communicate their grievance in writing to their Line Managers while at the same time, addressing a copy to the HR manager. In case the grievance involves the Line manager, then the employee can contact the Line Manager's manager, while simultaneously copying the HR manager
• The concerned manager must immediately acknowledge receipt of the grievance in writing informing the employee of the receipt of grievance and inviting the employee for a formal meeting. Managers may consult with the HR manager and revert to the employee with a course of action/ solution within 7 working days from the date of receipt of grievance
• In case an employee is not satisfied with the solution, the employee may choose to represent the grievance to Director Operations (or the M D), if the grievance concerns the Director Operations).
• The Staff member will convey their decision to the aggrieved employee through the HR manager within 5 days of receipt of the complaint. If however.
• The Grievance Resolution Committee will give their recommendation to the Staff member within 4 working days. The Staff member will take a decision based on this recommendation and communicate their decision through the HR Manager to the aggrieved employee within 15 working days from commencement of inquiry
• Grievances will be treated with utmost confidentiality and sensitivity.
• Human Resources shall maintain a record all grievances referred to the Grievance Resolution Committee, number of grievances settled/ pending and report to the Senior Management Team on a quarterly basis.

This statement is published in accordance with the provisions of the Modern Slavery Act 2015 on behalf of Ramesh Tours and Travels Pvt Ltd. RTT is serving a wide range of customers in Bangalore and across PAN India, our employees create and arrange the best transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 2004, with one Omni car to Rolls Royce.

Our commitment

For additional information, please visit http://www.rtt.co.in. We are committed to conducting our business operations in a manner that respects human rights, aligns with RTT Code of Ethics, and complies with applicable laws and regulations.

In addition, we are also committed to taking steps to ensure that slavery and human trafficking is not taking place in any part of our service or business. RTT is awarded Best Tourist Taxi Operator award which recognizes corporate performance.

Reporting and Policies

Our Ethics Policy is communicated to our employees, suppliers and contract workers which encourages individuals to report any wrongdoing which extends to human rights violations like slavery and human trafficking. All reports are fully investigated and appropriate remedial actions taken when warranted. Our Integrity Helpline is available for individuals to raise concerns or report any alleged wrongdoing.

Our suppliers

It is our goal to work collaboratively with our suppliers to exceed our customers' increasing expectations, achieving outstanding performance through best-in-class services. We expect our suppliers to conduct their operations in a socially and environmentally responsible manner, aligning with our values and ethics policy.

We understand that our biggest exposure to slavery and human trafficking is in our supply chain. We prohibit the use of forced, bonded, indentured, involuntary prison or slave labour, and requires suppliers to comply with anti-slavery, labour and wage laws.

Employment checks

Before employing any employee, we check their credentials for age qualification, Address proof and background verification with references. Also, we check license, Aadhar card and certificate for age proof and qualification.

General Cancellation Terms

• No cancellation charges will be charged if the booking is cancelled 72 hrs prior to the start time.
• 50% cancellation charges will be charged if the booking is cancelled 48 hrs prior to the start time.
• 100% cancellation charges will be charges if the booking is cancelled within 48 hrs prior to the start time.

Modifications and Date Changes

• Modifications and date charges must be made 48 hrs prior to the start time.
• Modifications done within 48 hrs will be treated as cancellation and no refund will be provided.

Delays and No-Shows

• Delayed pickup will not be entertained and your booking time will be calculated from the scheduled pickup time.
• If the customer fails to show up at the pickup location the booking will be considered as no show and no refund will be provided.

Refund Method & Timeline

• Eligible refund will be processed back to the original payment mode.
• Refunds will be processed within 5-7 working days.

Our chauffeurs

No chauffeur may consume alcohol before or during a duty. This applies for the whole of a duty, including waiting time and overnight halts on outstation journeys, and a breach is treated as gross misconduct.

If you have any reason to believe that your chauffeur has been drinking, do not travel. Call our 24-hour concierge on the number shown on this website and we will stop the duty and send a replacement car and chauffeur at the earliest, at no additional cost to you.

Rest breaks

• Chauffeurs are entitled to short rest and meal breaks during a duty. On a local duty this is usually taken while the car is waiting, and does not reduce the hours you have booked.
• On an outstation duty, the chauffeur must be given an unbroken night rest. Please plan halts so that driving does not continue through the night unless a second chauffeur has been arranged in advance.
• For a journey that runs beyond a normal driving day, ask the concierge to arrange a second chauffeur when you book. Additional chauffeur charges apply and are quoted before the journey.

Guests and alcohol

• Guests travelling with us may not consume alcohol in the vehicle where the law of the state or the local authority prohibits it, including in dry states and while the vehicle is in a public place.
• Carrying alcohol across a state border is the guest's responsibility, including any permit required. Any fine, seizure or detention arising from it is on the guest's account.
• The chauffeur may end a journey if the behaviour of any guest makes the vehicle unsafe to drive or puts the chauffeur at risk. The booking is then treated as completed and no refund is due.
• Cleaning charges apply, on actuals, where the vehicle is soiled — spillage, breakage or sickness — along with the value of any duty the car cannot be sent on until it is cleaned.

Our chauffeurs

• Every chauffeur is employed only after his licence, address and references are verified, and his credentials are checked as set out in our employment checks above.
• Chauffeurs are trained in defensive driving, guest etiquette and the discretion expected on a private duty.
• Chauffeurs drive within the posted speed limits, and are instructed to refuse to continue when they are too tired to drive safely.
• Use of a mobile phone while driving is prohibited, other than a hands-free call to our control room.

Our vehicles

• Vehicles are serviced on the manufacturer's schedule and checked before every duty — tyres, brakes, lights and fluids.
• Every car carries a first-aid kit, and is cleaned and sanitised before each guest.
• Seat belts are provided at every seat and we ask all guests to wear them, in the back as well as the front.
• A child seat can be fitted on request. Please ask for one when you book, so the right seat is in the car on the day.
• Vehicles are insured as described in our Terms & Conditions.

While you travel

• Our control room is reachable around the clock, every day of the year, on the number shown on this website.
• Vehicles are tracked by GPS while on duty, so a car can be located and helped if something goes wrong.
• In the event of a breakdown or an accident, the chauffeur will move the vehicle to a safe place and inform the control room, which arranges a replacement car.
• If anything about your journey feels unsafe, tell the chauffeur to stop and call the concierge. We would far rather end a duty early than have you continue in a vehicle you are not comfortable in.

Ramesh Tours & Travels Pvt. Ltd. is a chauffeur-driven service. Every vehicle we supply comes with one of our own chauffeurs, and the fare quoted includes him.

• Guests, their family, their staff or their own drivers may not drive an RTT vehicle. This applies to every booking made through this website.
• Our insurance covers the vehicle while it is being driven by an RTT chauffeur. If anyone else drives it, that cover is lost and the customer is responsible for the whole cost of any damage, claim or penalty arising.
• Driving an RTT vehicle without our written agreement is treated as car misuse under our Terms & Conditions, and the penalties set out there apply.
• Self-drive can only be arranged by a separate written agreement with Ramesh Tours & Travels Pvt. Ltd., signed before the vehicle is released, and subject to identity and licence verification, a security deposit and the insurance terms of that agreement. Nothing on this website is an offer of self-drive.

Vehicles registered with Ramesh Tours & Travels Pvt. Ltd. may be continuously tracked by GPS, as stated in our Terms & Conditions, and some of our vehicles also carry a dashcam that records the road ahead.

Why we do it

• To locate a vehicle and send help quickly when there is a breakdown, an accident or an emergency.
• To dispatch the nearest car, and to tell you accurately where yours is.
• To confirm the route, distance and hours a duty actually ran, which is what your bill is prepared from.
• To establish what happened in the event of an accident, a traffic penalty, an insurance claim or a dispute.

How the recordings are handled

• Dashcam footage and tracking records are available only to authorised staff of Ramesh Tours & Travels Pvt. Ltd. who need them for the reasons above.
• Recordings are kept only for as long as they are needed and are then overwritten automatically, unless they are required for an accident, a claim or a legal proceeding.
• Recordings are shared outside the company only with the police, an insurer, a court or another authority where we are required or entitled to do so by law.
• Personal information in these records is handled in line with this privacy policy.

What we ask of guests

• Please do not obstruct, disconnect or tamper with the GPS unit, the dashcam or any other in-car device. Our Terms & Conditions set out the penalty for doing so.
• If your journey is confidential and you would prefer a vehicle without a dashcam, tell the concierge when you book and we will do our best to arrange one.
• To ask what is held about a journey of yours, write to us using the contact details on this website, quoting the booking reference.